Rates

Cancellation Policy

Reservations may be cancelled or modified up to 24 hours before the scheduled departure time of the excursion. Respecting this 24‑hour deadline entitles you to a full refund or the option to reschedule for a later date. No refund or modification is possible within the 24 hours preceding the start time of the tour. If the cancellation comes from us, at any time and for any reason, we will either issue a full refund or reschedule your tour for a later date.

Please note that whale sightings or swimming is never guaranteed. Our team will always give its absolute best to have great whale encounters, but whales will always have the last say. If we don't get to swim with whales the tour will not be refunded.

If guests want to swim with whales, they must be good swimmers and have great snorkeling experience (especially in the open ocean) before going on a whale swimming tour.
Our team will give a very clear briefing at the beginning of the tour with very specific instructions for everyone's safety and to have a successful and respectful experience with the whales.
Swimming to the whales can be easy as it can be very difficult based on ocean conditions and whales behavior. We enter the water 100 meters away from the whales per government regulations. It is the minimum distance to swim if the whales don't move and increase the swimming distance.

If participants can't follow the crew's instructions or are unable to swim to the whales with the rest of the group they will be returned to the boat.

Our whale watching tours take place in the open ocean. Conditions can change at any time. If you are subject to sea sickness, prepare accordingly before going on tour.